Duties:  

• Design reviews: Meticulously examine all visual deliverables, such as web pages, emails, e-books, and social media images, to ensure brand consistency and visual coherence. 
• Developing and refining brand standards: Collaborating with designers to clarify and establish brand guidelines.
• Documentation: Thoroughly documenting brand standards and processes for easy reference and accessibility. This also includes regularly updating and maintaining the design system to reflect the latest brand standards and design principles.
• Template and module creation: Crafting templates and example modules for various digital deliverables.

Must have:

• Experience in graphic design or development for web, digital, email
• Experience with UX and creating a visual brand
• Solid proficiency with Adobe Creative Cloud (Photoshop, Illustrator, InDesign)
• Ability to handle multiple priorities on tight deadlines without compromising quality
• Ability to jump in and take initiative and create projects where there is a need 
• Ability to communicate to both technical and non-technical team members and clients in a clear and concise way
• Ability to project-manage and coordinate between teammates
• Knowledge of basic HTML and CSS
• Positive attitude, attention to detail, great work ethic and a drive for excellence
• Strong organizational skills

Nice to have:

• A design portfolio
• Experience with Figma
• Experience with managing or creating brand guidelines for a company
• Experience with content writing or copyediting
• Understanding of AP Style
• Proficiency in languages beyond English
• Experience with Atlassian Jira and Confluence
• Experience with Figma, Frontify, Google Suite, Slack, Zoom

#LI-Remote

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Signifyd is seeking a highly skilled, creative and collaborative Managing Commercial Counsel, reporting to our Head of Commercial Legal, responsible for reviewing, drafting, revising, negotiating and advising on a broad range of complex commercial transitions. Someone who gets deals done. This is a unique opportunity to join a dedicated legal team and work at the forefront of helping to deliver fraud detection and prevent solutions to merchants around the world!

You will primarily support our global sales team to structure, draft and negotiate a variety of go-to-market agreements. This role will manage a team of contracts managers that support the Sales teams and acts as the primary Legal support on review and negotiation of buy and sell side commercial transactions in the U.S., EMEA, Mexico, and Central and South America.  In addition to our go-to-market teams, you will work closely with other key stakeholders to structure and negotiate complex, often bespoke agreements, for enterprise and strategic partnerships engagements.

The ideal candidate is a mid-level to senior attorney. You should enjoy close collaboration with legal and sales colleagues and generally, approach legal issues practically and with a problem-solving mindset.

Primary Responsibilities

• Independently draft and negotiate a variety of commercial transactions, including complex subscription agreements, partnership deals, working closely with our Sales organization to close revenue deals.
• Lead and manage a highly effective team of contracts managers supporting go-to-market portfolio of ecommerce merchants in the U.S., EMEA, Mexico, and South America.
• Support other cross-functional teams, such as marketing, partnerships and product with commercial and vendor transactions.
• Assist with additional legal projects as necessary to support Signifyd’s rapid growth and expansion.
• Manage numerous projects simultaneously with deadlines and pressures.
• Exercise sound legal judgment and ability to solve problems in a practical manner.

What we’re looking for:

• JD degree, with admission to a state bar.
• 5-10+ years of experience, with a strong background in commercial and tech transactions and revenue generating deals.
• A clear concise communicator who can explain complex and nuanced issues in plain and simple terms.
• Experience supporting a global sales organization and keeping pace with a steady volume of commercial transactions in a fast-paced, high-growth environment.
• Strong organizational and project management skills.
• Must be comfortable working in lean teams and wearing multiple hats. 
• Can successfully manage workload and priorities with minimal oversight.
• An approachable team player, problem-solver, and a good sense of humor.

Preferred qualifications:

• Has lead, trained, and developed a team of contract managers or similar teams
• Familiarity with (i) payments, fintech or financial institutions and/or (ii) machine learning models. 
• Bonus points for attorneys who can also conduct commercial negotiations in Spanish or Portuguese
• Experience supporting sales for enterprise SaaS, especially negotiating referral, and partnership deals.
• Experience with global privacy frameworks (i.e. GDPR, CCPA, LGPD)

Work Locations & Travel Requirements:

This position is open to the following preferred office locations:

• Preference for attorneys on the East Coast (particularly in New York City in close proximity to the Signifyd office)
• San Francisco, California
• Denver, Colorado
• Salt Lake City, Utah

Signifyd currently embraces a largely remote work model, with options to go into the office if you are near a Signifyd location.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The post Managing Commercial Counsel appeared first on Signifyd.

As a Senior Enterprise Customer Success Manager (CSM) at Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes.  We are looking for team members who are excited to learn our platform and become fluent in the functional areas (fraud, e-commerce and payments) where we deliver value. As a trusted advisor with deep product and industry knowledge, you’ll be able understand customers’ business objectives and help them optimize performance. You’ll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive continuous improvement for Signifyd. 

Responsibilities:

• Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
• Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
• Successfully close renewals and seek out additional expansion opportunities within your book of business
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
• Work closely with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members
• Develop collateral and conduct periodic business reviews with client executive teams
• Act as a face of the company at trade shows and other key industry events, both virtually and in person 

Requirements for position:

• 5+ years of Customer Success Management and/or Account Management; technology background required
• Proven customer management experience with large and complex accounts
• Excellent communication and presentation skills
• Professional fluency in Portuguese, English and Spanish
• An analytical and metrics-driven work style
• Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives
• Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)
• Driven, resourceful, detail-oriented, and highly organized
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
• Background in e-commerce, fraud or payments industries is a plus

#LI-Remote

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

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The post Senior Software Engineer, ML Engineering appeared first on Signifyd.

We seek a highly skilled and experienced Senior Engineering Manager to join our dynamic Integrations and Growth team. As a Senior Engineering Manager, you will play a crucial role in strengthening and expanding the core of our APIs. We want you to be a leader in scaling our APIs and eCommerce integrations to support our customers, engineers, and data science teams. You will lead a team of talented software engineers and architects to envision how our microservice architecture will evolve to support the expansion of Signifyd’s core products. The ideal candidate must: 

• Have a deep understanding of eCommerce integrations and public-facing APIs.
• Collaborate with cross-functional teams to define project requirements and deliverables.
• Effectively communicate complex problems by tailoring the message to the audience and presenting it clearly and concisely. 
• Balance multiple perspectives, disagree, and commit when necessary to move key company decisions and critical priorities forward.
• Have the ability to work independently in a dynamic environment and proactively approach problem-solving.
• Be an example for fellow engineers and leaders by showcasing customer empathy, creativity, curiosity, and tenacity.

What You’ll Do

• Provide vision and set the direction for the team, motivating them, providing guidance, championing innovation, and promoting a positive culture for the team’s success.
• Encourage collaboration across the organization, breaking down silos and ensuring the best outcomes for Signifyd.
• Promote talent development by championing career growth, fostering personal development, and embracing diverse hiring practices.
• Have an ability to debug organisational issues and know how to adjust to realise improvements
• Ensure software and architecture excellence is maintained by reviewing designs against technical strategy, regularly reviewing system health metrics and adopting Signfiyds testing best practices.
• Oversee the development and maintenance of public-facing APIs, ensuring they are reliable, scalable, and well-documented
• Collaborate with external partners and clients to understand their integration needs and provide technical support as needed.
• Collaborate with internal teams to educate and improve knowledge sharing on areas of the platform that fall into your direct area of ownership
• Have crisp communication on topics ranging from design to organisational change ensuring that there is alignment, understanding and context
• Drive results by aligning delivery to measurable business and internal KPIs 

What You’ll Need

• 7+ years of industry experience, most recently in a senior management position
• Demonstrable ability to hire, lead and coach managers and senior engineers, fostering their growth and development.
• Experience in building and contributing to a team culture that spans across geographic regions  that achieves a well-designed system through a commitment to learning and continuous improvement
• Strong communication skills to convey complex technical concepts effectively to diverse audiences, both verbally and in writing. An active listener with an ability to convey empathy and adapt their style of communication to the audience
• Hands on experience in architecting and deploying low-latency, high-quality, high-scale solutions

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

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At Signifyd, we empower businesses to embrace the future of commerce, eliminating fraud and promoting trust and convenience across e-commerce transactions. Our innovative solutions drive growth for retailers by making their customers feel safe and valued.

We are on a mission to build trust and convenience at every step of the e-commerce experience. If you are passionate about product innovation and eager to develop solutions that address real-world challenges in e-commerce fraud, we would love to hear from you.

We are on a pivotal moment of our trajectory in rapid expansion, reaching true scale and competing for key areas of the market. We need strong strategic leaders to help drive the new future of our offering. 

Role Overview

As a Staff Product Manager for our Risk Platform, you will spearhead the development of a cutting-edge platform aimed at detecting and mitigating risks in e-commerce transactions. You will play a pivotal role in enabling both internal and external risk operations teams to identify risk, manage rules and thresholds effectively, ensuring a scalable and adaptable product that aligns with dynamic market needs.We have an amalgamation of different tools and processes we have built with this purpose over the years, and we need now to build out a unified market ready whole product for the most efficient risk teams in the market.

Key Responsibilities

• Lead the vision, strategy, and roadmap for the Risk Platform, ensuring alignment with business objectives and customer needs.
• Collaborate with Engineering, Data Science, Customer Success and Risk Intelligence teams to define and prioritize high-impact features that enhance platform capabilities.
• Engage with key stakeholders to gather insights and feedback, translating complex needs into clear, actionable requirements and product specifications.
• Oversee the end-to-end lifecycle of product features from ideation through launch, ensuring successful implementation and adoption.
• Establish and monitor key performance indicators (KPIs) to measure platform effectiveness and drive continuous improvement.
• Act as a product evangelist, represent Signifyd at internally and externally

Required Skills and Qualifications

• 7+ years of product management experience, with a strong background in developing platforms or products in high-tech, e-commerce, or similar environments.
• Proven ability to lead cross-functional teams and projects, demonstrating exceptional collaboration and leadership skills.
• Deep understanding of risk management, fraud prevention, and e-commerce ecosystems.
• Strong analytical skills and experience with data-driven decision making.
• Excellent communication and presentation skills, capable of conveying complex ideas to diverse audiences.

Desirable Attributes

• Experience with rule-based systems or decision engines.
• Familiarity with AI and machine learning applications in risk assessment.
• 3+ years of experience directly in the Risk space

30-60-90 Day Plan

First 30 Days: Understanding and Integration

Objective: Acclimate to the company, understand the product and technology, and establish key internal relationships.

Activities:

• Onboarding and Training: Complete all necessary onboarding processes, attend product training sessions, and familiarize with Signifyd’s culture and values.
• Meet the Team: Schedule one-on-one meetings with members of the product, engineering, data science, and risk operations teams to understand roles and gather insights.
• Platform Deep Dive: Gain a comprehensive understanding of the Risk Platform’s current capabilities, architecture, and customer use cases.
• Stakeholder Engagement: Begin regular meetings with key stakeholders to understand their expectations, ongoing projects, and how the Risk Platform impacts their work.
• Initial Product Review: Conduct a preliminary audit of the existing product features and backlog items with the product and engineering teams to assess priorities.

Days 31-60: Strategic Planning and Initial Execution

Objective: Define strategic goals for the Risk Platform and initiate key projects.

Activities:

• Strategic Roadmap Development: Based on insights gained, start crafting a strategic product roadmap that aligns with business objectives.
• Customer and Market Analysis: Engage with customer success and sales teams to understand customer feedback, market needs, and competitor landscape.
• Prioritize Features: Identify quick wins and longer-term strategic initiatives; begin planning for the next development cycle.
• Process Optimization: Review and propose enhancements to the product development lifecycle to increase efficiency and efficacy.
• Stakeholder Updates: Provide regular updates to stakeholders about roadmap plans and progress, ensuring alignment and adjusting based on feedback.

Days 61-90: Implementation and Impact

Objective: Implement strategic initiatives and begin tracking their impact.

Activities:

• Launch Initial Features: Oversee the development and launch of prioritized features identified in the first 60 days.
• KPIs and Metrics Implementation: Define and begin tracking key performance indicators for newly launched features to measure impact and success.
• Team Collaboration Strengthening: Continue to foster strong relationships within the team and across departments to facilitate seamless collaboration.
• Feedback Loops: Establish regular feedback loops with customers and internal teams to refine features and ensure the platform meets user needs.
• Long-term Planning: Start looking beyond the 90 days to set goals for the next quarter and beyond, ensuring sustainable growth and innovation for the Risk Platform.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The post Staff Product Manager of Risk appeared first on Signifyd.