Abuse Prevention
RECOVER REVENUE FROM UNWANTED CONSUMER ABUSE
Most fraud tools are aimed at preventing fraud chargebacks, but consumer abuse is growing faster than fraud
Increase in return abuse
from last year
Estimated annual losses
from abuse
Chargebacks that are
categorized as abuse
Protection tailored to the needs of your business
Guaranteed INR Protection
Prevent Item-Not-Received fraud before products ever ship. INR chargebacks are covered 100% by Signifyd’s guarantee.
Promotion abuse protection
Prevent financial losses from consumers who take advantage of promotions and coupons.
Unauthorized reseller protection
Protect your brand from 3rd parties reselling products without authorization or consent.
Customer abuse scoring
Arm customer support teams with the data needed to confirm abuse and triage claims appropriately.
Employee discount protection
Stop employees from abusing corporate discount policies.
Automated Chargeback Recovery
Investigate and resolve all chargebacks on your behalf to recover lost revenue.
Customize how you define and manage abuse with Signifyd’s Decision Center
- Create and manage custom policies
- Test & simulate results before deploying to ensure you’re not insulting good customers
- Integrate the outcome of your policies with fulfillment & review workflows
Flexible service options to fit your needs
Prefer to keep control in house? Signifyd doesn’t operate within a black box. Your risk team can take the policy management reins. Prefer to have Signifyd to do the heavy lifting for you? You’ll love Signifyd’s white glove service.
Address all CNP chargebacks, not just fraud chargebacks
Streamline the review and representment process
Signifyd allows you to offload chargeback management entirely.
Send order and fulfillment data
Use our plugins or connect via API to pass order and tracking data.
- Order data and history informs how to best address every chargeback case
- Proof of fulfilment is critical to the representment evidence
- Signifyd aggregates and enriches data for evidence packages to issuing banks
Connect payment gateways
Our implementations team will help connect our service with all your payment gateways to pull chargeback data.
Including:
- BrainTree
- ClientLine
- PayPal
- Chase Paymentech
- Adyen
- Shopify Payments
- Stripe
Review processes and documents
Signifyd provides expert feedback and recommendations based on industry best practices.
- Terms of Service
- Return policy
- Cancellation policy
- Customer service knowledge base and templates
Dispute decision based on machine learning and expert review
Customer benefits
Signifyd Chargeback Recovery services automate processing chargebacks while delivering industry-leading revenue recovery performance.
Abusive consumers go unchallenged
Higher win rates than industry average
Of chargeback sources are monitored and processed
“Chargeback Recovery is another terrific plug-and-play solution from Signifyd that takes the burden off of the business and shifts it to the experts.”
Jessi Jass,
Director of Ecommerce Operations
Read more about Abuse Prevention on the Signifyd blog
